Returns & Refunds

Last Updated: 14 June 2026

At Little Lemons Art, customer satisfaction is important to us. Please read the following policy carefully before placing your order.

Digital Downloads

Due to the nature of digital products, all digital download purchases are final and non-refundable.

Once a digital file has been delivered or made available for download, we are unable to offer returns, exchanges, or refunds.

If you experience any issues accessing your files, please contact us and we'll be happy to assist.

Personalised and custom-made artwork is created specifically for you and cannot be resold.

For this reason, custom and personalised orders are generally non-refundable once work has commenced.

We encourage customers to carefully review all proofs and previews provided before approving the final artwork.

If an error has been made by Little Lemons Art, we will work with you to correct the issue at no additional cost.

If your physical print arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Where appropriate, we may offer:

Requests submitted after 7 days of delivery may not be eligible for replacement or refund.

We do not offer refunds or returns for:

Change of mind
Incorrect size selection
Incorrect information provided by the customer
Colour variations caused by differences between screen displays and printed products

Please review product descriptions carefully before purchasing.

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the issue with our fulfilment and shipping partners and work towards an appropriate resolution.

Orders for digital products cannot be cancelled once the files have been delivered.

Custom and personalised orders may only be cancelled before design work has commenced.

Physical print orders may be cancelled within 12 hours of purchase if production has not yet begun.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You may be entitled to a replacement, refund, or other remedy where goods are faulty, not as described, or fail to meet consumer guarantees.

For any questions regarding returns, refunds, or order issues, please contact:

Little Lemons Art
Email: hello.littlelemonsart@gmail.com

We aim to respond within 1–2 business days.